Frequently asked questions

We now have an FAQ list that we hope will help you answer some of the more common ones.

1. What is business process outsourcing (BPO)?

BPO, or Business Process Outsourcing, is the practice of delegating non-core business functions to external service providers to achieve cost savings, specialized expertise, and improved operational efficiency.

2. How flexible are your outsourcing services?

We understand that every business has unique needs. At Mogitized LLC, we offer flexible outsourcing services that can be tailored to match your requirements. Whether you need short-term or long-term support, scalable solutions, or specific expertise, we can customize our services to align with your business goals and accommodate any changes or expansions.

3. What industries do you have experience in?

Mogitized LLC has experience working across various industries, including but not limited to healthcare, finance, technology, e-commerce, marketing, real estate,  and more. Our diverse team of experts brings industry-specific knowledge and expertise, enabling us to understand different sectors’ unique challenges and requirements.

4. What are the cost savings of outsourcing compared to hiring in-house?

Outsourcing to Mogitized LLC can provide significant cost savings compared to hiring in-house staff. You can avoid expenses related to recruitment, training, employee benefits, infrastructure, and overhead costs. Our competitive pricing structure ensures that you get high-quality services at a cost-effective rate, maximizing your return on investment.

5. How do I communicate with my vitual team?

Communicating with your remote team is seamless with Mogitized. We fully support many client platforms, including Zoom, Microsoft Teams, Google Meet, Webex, and Skype. So feel free to connect with your virtual team using your preferred communication tool, making collaboration effortless and efficient. And your remote team members work the same hours as you.

6. What else does Mogitized provide aside from the employees?

In addition to our exceptional employees, Mogitized offers a comprehensive suite of services to support your outsourcing needs. Beyond top-tier talent, our offerings include:

  • Cutting-edge facilities with state-of-the-art infrastructure
  • Provision of essential equipment, including computers and software
  • Expert management to oversee and optimize operations
  • Strategic consulting to drive growth and enhance business performance
  • Round-the-clock support, ensuring assistance and guidance whenever you need it

With Mogitized, you receive exceptional personnel and a complete package of support and resources to fuel your success.

7. In the event that you are not satisfied with the work delivered, what options are available?

Our flexible agreements grant you the freedom to cancel without any contractual obligations. Additionally, we are readily available to accommodate your request if you require another team member. Rest assured, we maintain stringent hiring practices, employing only the top 10% of talent to ensure optimal performance and exceptional results.

8. What are some of the challenges of outsourcing?

Outsourcing can present challenges such as communication and language barriers, cultural differences, quality control, data security concerns, time zone differences, managing expectations, and knowledge transfer. However, partnering with a reputable outsourcing provider like Mogitized can help address these challenges through effective communication channels, cultural understanding, quality control measures, robust data security protocols, efficient project management, and knowledge transfer methods.

9. How do you ensure client confidentiality and data protection?

At Mogitized, safeguarding the security and confidentiality of your shared information is our utmost priority. Therefore, we have implemented a robust information security system to ensure a secure outsourcing experience with optimal benefits.

Critical security measures we have in place include:

  • Secure Premises: Our physical facilities are designed to provide a safe environment for handling sensitive data.
  • Network and Windows Login, PC ‘locking’: We enforce stringent login and locking mechanisms to protect against unauthorized access.
  • Secure Remote Access (VPN): We utilize Virtual Private Network (VPN) technology to establish secure remote connections.
  • Secure email with digital signatures: Our email system incorporates digital signatures to enhance communication security.
  • Confidentiality and Non-Disclosure Agreements: All our employees must sign confidentiality and non-disclosure agreements to uphold the privacy of client information.
  • Comprehensive security management: We have implemented administrative auditing, reporting, and monitoring tools to ensure data security at every stage.
  • Individual workstation security: Each workstation is equipped with anti-virus protection to safeguard against threats.

With these robust security measures, you can trust Mogitized to handle your information with the utmost care and provide a secure outsourcing environment.

10. What qualifications do your employees hold?

  1. University Degrees: Many of our employees hold bachelor’s, master’s, or doctoral degrees in fields relevant to their roles. These degrees can vary from business administration, computer science, finance, marketing, engineering, healthcare, and more.
  2. Specialized Certifications: Our team members often hold industry-specific certifications demonstrating their expertise and proficiency in specific areas. These certifications can include project management certifications (PMP), accounting certifications (CPA), digital marketing certifications (Google Ads, Facebook Blueprint), IT certifications (Cisco, Microsoft), and many others.
  3. Experience and Training: Our employees bring valuable experience and on-the-job training to their roles. They have worked with various clients and industries, honing their skills and adapting to different business environments. Continuous learning and professional development are encouraged to stay up-to-date with industry trends and best practices.
  4. Language Proficiency: Many of our team members are proficient in English, enabling effective communication and client engagement.

Our stringent hiring process ensures we attract top talent with the right qualifications, skills, and experience. We strive to assemble a highly competent team that delivers exceptional results and meets each client’s unique requirements.10.